1) What is included in a standard cleaning?
Our standard cleaning covers dusting, vacuuming, mopping floors, cleaning the kitchen (surfaces, appliance exteriors), and fully sanitizing bathrooms.
2) Do I need to be home during the cleaning?
No, you do not need to be home. Many of our clients prefer to provide us with a spare key or garage code so we can clean while they are at work or running errands.
3) Do you provide the cleaning supplies and equipment?
Yes, we bring all of our own professional-grade cleaning supplies and equipment. If you have a specific product you prefer us to use, just let us know!
4) How can I pay?
We accept cash, check, or credit card at the time of service. You can also safely keep a card on file for regular visits.
5) Are your cleaners insured and bonded?
Absolutely! All of our cleaning professionals are fully insured, bonded, and go through a thorough background check for your peace of mind.
6) Are your cleaning products safe for children and pets?
Yes, the safety of your family and pets is our priority. We use high-quality, eco-friendly cleaning solutions that are powerful yet safe.
7) How long will the service take?
The time it takes depends on the size of your home and the specific package chosen. Standard cleanings typically take between 2 to 4 hours.
8) What if I am not satisfied with the cleaning?
We offer a 100% satisfaction guarantee. If you are not happy with an area we cleaned, let us know within 24 hours and we will re-clean it free of charge.
9) Do you clean homes with pets?
Yes, we love pets! Please let us know if you have any pets so our team knows what to expect. For their comfort and our efficiency, we ask that aggressive or highly anxious pets be secured.
10) What if I need to cancel or reschedule my appointment?
We understand that life happens. We kindly ask for at least 48 hours notice if you need to cancel or reschedule, so we can adjust our team's schedule accordingly.
11) Can I request the same cleaner for each visit?
We strive to send the same team to your home for every cleaning, as they become familiar with your home's unique needs. Occasionally, due to illness or vacations, we may send a reliable substitute team.
12) Do you offer deep cleaning or move-in/move-out services?
Yes! We offer comprehensive deep cleaning and move-in/move-out packages that cover extra details such as baseboards, interior windows, and cabinet exteriors.